Help Center

This is by far the coolest help page you've seen 😎

shipping information

Shipping 📦🍃

shipping time

So fast, so sustainable, a package has never waited for you 😎 Within Germany, your package will come to you within 1-2 days. Europe shipping 3-5 days and international shipping 5-10 days. We mainly ship with UPS & DHL so that you can receive your package easily, quickly and safely 📦 International shipping via UPS 👀

Where is my package sent from?

NONOSH is a brand that manages shipping entirely from its own hands. Our warehouse is in Pforzheim, Germany. Parcels are handed over to the shipping service provider every day.

How do I return my package? 📦

The return is free of charge for you in Germany , all other locations the customer must pay the postage. You have several ways to contact us. Live chat, contact form or by phone 🔒

Which parcel service delivers my parcel?

We mainly ship with UPS & DHL 🍃 so that you can receive your package easily, quickly and safely.

Everything about ordering on NONOSH


My order hasn't arrived yet... What can I do?

We are of course very sorry ... Please contact us immediately. We will then promptly request an investigation. In the event of a complete loss, we will immediately send you a replacement delivery.

Do I have to register to place an order?

Very clear answer:


We have a very clear opinion on this, no matter who is allowed to order from us, an account is not a must.

How do I cancel an order?

Get in touch with us immediately, if your order has already been prepared for shipping, you can also act in certain cases 😊.

How do you pack my order?

With lots of love 🤍🤍🤍

Your order will be packed in a unique, sustainable 🍃 gift packaging.

Learn more about NONOSH here


General care instructions

If you choose a piece of jewelry from NONOSH, you should consider the following points:

Avoid contact with moisture, cosmetics. You should always take off your jewelry when showering and exercising.

Can my jewelry stain?

First of all, it has to be said that fashion jewelery can unfortunately always rub off, so it is very important to follow the care instructions! This guarantees you the longevity of our jewelry 🤍

Vermeil or gold plated?

What does vermeil mean? Vermeil is an alloy of 925 Sterling Silver.

What does gilded mean? Gold plated jewelry is usually plated over stainless steel, copper or brass,

Which jewelry is better? The winner here is clearly vermeil jewelry. Alloying over silver is always more durable than like gold plated jewelry.

But you need yourself

Don't worry about gold-plated jewelry, just follow the care instructions. So we can guarantee you a longevity of the jewelry.

Conflict Free Gems 💎

Our gemstones come from certified sources, so we can hand over our gemstones to you with a clear conscience 🤍

NONOSH manufacture

Our own production in Germany.

In 2022 we started our own jewelry manufactory 🤍 Jewelry Made in Germany Experience handmade, high-quality jewelry from Germany.

Your safety comes first 🔒


How can I pay on NONOSH?

At NONOSH we offer a variety of payment options so that you are simply flexible 🔒.

- PayPal


-Credit card (Visa, Mastercard and American Express)

-Apple Pay and Google Pay

- Shop Pay

-Instant bank transfer


Shop safely on NONOSH

When will I get my refund?

Refunds will be issued 5-7 days after the return mail is received.

Is my data safe?

At NONOSH, we pay very close attention to the security of our customers, your data is safe with us and will not be sold to third parties.

My transaction was declined what can I do?

If your transaction was declined, contact our customer support immediately, we can certainly help you here.

GDPR compliance

Transparent data processing at NONOSH. You can request reports at any time in which we disclose what is happening with your data. Reports on your orders, reports on your personal data and much more: this way

Nothing suitable found?

Then feel free to contact us via the contact form below, we will help you!

Contact us!


1 of 4